Frequently Asked Question
When can I expect my order?
Our packages are processed within 1-3 business days and have an average delivery time of 5-11 business days.
Do you have time to think about it?
Yes — take your time. We offer a 30-day return policy on all orders. If you're not completely satisfied with your purchase, contact us at info@moktansabai.shop and we'll make it right.
The expected delivery time has passed, where is my order?
In 99% of the cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. If you have not received anything 3 days after the expected delivery time, please contact us.
I am not satisfied with my order. What should I do?
Not satisfied with your order? We are very sorry and would like to hear what we can do to satisfy you. Send an email to info@moktansabai.shop and we will solve it as soon as possible!
Can I change or cancel my order?
Please contact us as soon as possible if you wish to make changes to your order. We will do our best to accommodate your request.
What if I am not at home when the delivery person comes to deliver my package?
If your package does not need to be signed for, the delivery person may leave your package in the letterbox. Does the package not fit through the letterbox? Then the delivery person will try to deliver your package to your neighbors. If this is also not possible, then the delivery person will take the package back to the depot and try to deliver it again the next delivery day.
I have entered an incorrect address, can you correct this?
We cannot change addresses of packages that have been sent . However, you can use the tracking to have the package diverted to a service point, so that the package is not delivered to the wrong address. Always have the address changed at the sender, please contact their customer service for this.
My package has been delivered, but I have not received anything. What now?
We kindly ask you to first ask your direct neighbors if they have received a package or card. Also check the mailboxes. Has your package not yet surfaced? Then contact info@moktansabai.shop as soon as possible so that we can help you and start an extensive investigation.
Contact Information
Store Name: Moktan Sabai
Business name: Moktan Sabai LLC
Registration Number: 803396062
Operations Address: 3269 Mesa Verde Ct SE, Kentwood Michigan 49512, United States
Registered Office Address: 405 W. GREENLAWN AVE., #G11, LANSING, MI 48910, UNITED STATES
Email: info@moktansabai.shop
Phone: +16167173093
Opening hours: Monday – Friday: 08:00 AM – 10:00 PM (ET)
We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.