Refund policy

OUR COMMITMENT TO CUSTOMER SATISFACTION

At Moktan Sabai, your satisfaction is our priority. We strive to ensure you are delighted with your purchase. If, for any reason, you are not fully satisfied, we have designed a simple and hassle-free return process to make things right.

30 Days Easy Returns

You may request a return within 30 days from the date you receive your order. To be eligible for a return, items must be unused, in their original condition, and accompanied by the original packaging, tags, and any included accessories. Our dedicated support team is available to guide you through every step of the return process.

Return Policy Overview
Return Window: initiate a return within 30 days from receipt of your order.

• Item Condition: Items must be unused, in their original state, and include original packaging, tags, and accessories.
• Support: Our team will assist you throughout the return procedure.
• Restocking Fee: We do not charge any restocking fees.

Return Costs

• Defective or Incorrect Products: If the product is incorrect, damaged during
  delivery, or defective, the customer will not be charged any return costs.
• Customer Remorse (Change of Mind): If you wish to return an item due to
  ordering the wrong product, incorrect fit, or simply a change of mind, you will
  be responsible for the actual return shipping cost. Please note that shipping fees are non-refundable in such cases.
  
• Product colors may vary slightly due to display settings; minor packaging changes do not affect item functionality.
  

How to Return an Item:

1. Contact Customer Service: Email us at info@moktansabai.shop to initiate your return. Please include your order number and reason for return.
   
   
2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
   
   
3. Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
   
   
4. Send It Back: Ship your return following the instructions provided in your
   return authorization email. You may use the recommended carrier or shipping
   method outlined in the email.
   
   

Refund Process:

• Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
  
  

Refund Processing Time:

Refund Timing: After approval, we will process your refund. It may take up to 21 business days for the amount to appear in your original payment method, depending on your bank or payment provider.

Exchanges:

Feel free to contact us via email or phone to discuss any issues with your product. We’ll do our best to find a suitable solution together.

Non-Returnable Items:

Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.

Contact Information

If you need assistance or have any questions, please use the following contact details:

Store Name: Moktan Sabai

Business name: Moktan Sabai LLC

Registration Number: 803396062

Operations Address: 3269 Mesa Verde Ct SE, Kentwood Michigan 49512, United States

Registered Office Address: 405 W. GREENLAWN AVE., #G11, LANSING, MI 48910, UNITED STATES

Email: info@moktansabai.shop

Phone: +16167173093

Opening hours: Monday – Friday: 08:00 AM – 10:00 PM (ET)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.